Reload Limited Warranty

Reload warrants all paddles to be free from major defects in workmanship and materials when used for the intended purpose under normal use and conditions for a period of 6 months from the date of receipt.

Core deformation (Disbonding, delamination, core crushing) is a special case of defect and is covered for the lifetime of the paddle, when used for its intended purpose and under normal use.

  • Warranty is non-transferable and only valid for the original purchaser.
  • Proof of purchase is required (bank & credit card statements can be used).
  • All paddles are inspected by Reload prior to shipping to customers.  Any reported factory defects on arrival must be presented to Reload with photographic evidence prior to use - in line with the return policy (including handle plastic wrap still on handle)
  • Reload may exercise the right to determine whether a paddle is covered by warranty and whether to replace it.
  • Warranty does not apply to replacement paddles. 
  • Paddles purchased from authorized retail partners must have receipt and proof of purchase with purchase date. 

What is not covered by the warranty? 

  • Normal wear and tear, abuse and negligence. This includes the grip and edge guard and face and core materials.
  • Normal wear and tear of Reload sheets. Reload sheets are designed as consumables - and are generally not covered by warranty. 
  • Use of paddle in temperatures below 40°F or 5°C.
  • Any modifications made to the paddle after purchasing.
  • Fading of graphics and wear and tear of face materials.
  • Hitting objects (other than pickleballs) such as the ground or other paddles or tennis balls. 
  • Rattling that does not impact performance.
  • Use in commercial applications or rentals.
  • Paddles sold as demos and second grade blemished paddles.
  • Not being the original purchaser.
  • Buying from a non-authorized Reload dealer.
  • Paddles won as prizes, competitions or giveaways
  • Paddles purchased outside of the Reload website, with no proof of purchase from an authorized retail partner. 
  • Reload is not liable for loss of use of the product, or other consequential or incidental costs, expenses, or damages incurred by the customer.