By law, a change of mind or buyer’s remorse is not a legal reason to return any purchases. We operate in the Philippines and we are governed by its laws, not other countries' retail laws or practices.

Returns for products that may have been deemed defective are always welcome. We will honor this and so will our suppliers.

But as a general rule, we do not accept returns for any purchase especially when we are dealing with gear used in salt, fresh, or chlorinated water generally do not allow any exchange.

We will only accept a return if a purchase warrants a claim due to a manufacturing defect. In this case, we reserve the right to inspect the goods in question when the product is returned to us complete with the original packaging. In some cases, only the manufacturer can evaluate the claim whereas in some cases, the defective product must be sent back to the country of manufacture. Usually, it will take 1-2 weeks of lead time before the product reaches the manufacturer before they can evaluate it.

We CANNOT offer you a refund of your purchase, in which case we will repair defective item/s and return them to you. A buyer’s preference for a direct or immediate replacement is not possible without our company's service inspection or our supplier's approval. With the latter needing more time. In this day and age, we normally process this by using photos /videos and sending them to the supplier in the interest of saving time to make sure you will be able to use the product at the soonest possible time. In the event, we do not have an available exact product as your original purchase, we may be able to offer an exchange of another item equal to or more than your original purchase where the difference will have to be paid in full by the buyer.

Occasionally, as accommodation and promotion of goodwill, the company may approve product returns but will incur a 25% restocking fee that will be charged to the buyer.

More often than not, a quick visit to where you purchase your gear will allow us to remedy the problem without cost to you. We are more interested to help you out and remedy the situation at the soonest possible time.

Return/Warranty Policies

All new purchases made from PickleBall PH are covered by the manufacturer's warranty against defects for 1 year for normal use. The warranty is 6 months if our products are used for rental purposes. The equipment warranty does not cover apparel.

A warranty does not cover abuse and misuse. Please check product manuals and your instructors on the proper use of equipment.

In the event of a valid warranty claim, we will normally repair it locally and have it back working in proper condition. A replacement is only an option when the product is beyond repair and approved by our suppliers.

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting PickleBall PH terms and conditions. "The Company", “Ourselves”, “We” and "Us", refer to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner.

Privacy Statement

PickleBall PH is committed to protecting your privacy. Authorized employees within the company may have access to collected information from individual customers where such information will only be used to help, assist and provide excellent service to client individuals.  From time to time, such information will be used to categorize and help us provide you with the best possible and latest products available for the first time for viewing to those subscribed/registered to our website.  We do not collect or store credit card or PayPal information on our website at any point.  

Collection and Use of Personal Information

Personal information is information that we use to identify or contact you concerning your purchase, questions, or concerns.

You may be asked to provide your personal information anytime you are in contact with PickleBall PH.

We do not collect or store credit card or PayPal information on our website at any point of the transaction as these are handled by Paypal or any Banking facility.

How we use your personal information

We also use personal information to identify specific/special or even unique to your needs.  This will help us develop, provide, and improve portfolios, activities, web content, and advertising.

The personal information we collect allows us to keep you posted on PickleBall PH latest product releases and promotions. It also helps us customize our services & marketing according to how you might or might not want it.  You may opt to cancel your subscription at any time you may want.

Confidentiality

We do not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by PickleBall PH will only be in connection with the provision of agreed services and products when you subscribe or register with our website.

Disclosure to Third Parties

PickleBall PH may make the partial or full availability of personal information to strategic partners that work with us to provide products and services.  Personal information will only be shared by PickleBall PH to provide or improve our products, services, and advertising; it will not be shared with third parties for their marketing purposes.

Disclaimer

Exclusions and Limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, where PickleBall PH is not liable and excludes all liability for damages arising out of or in connection with your use of this website. This includes without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised us of the possibility of such potential loss), damage caused to your computer, computer software, systems, and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Cookies

PickleBall PH website, online e-commerce site, promotional emails, and advertisements may use cookies and other technologies. 

Like most interactive websites, the PickleBall PH website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

Please be aware that PickleBall PH is not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all information relating to PickleBall PH services and the full content of this website.

This PickleBall PH logo is a registered trademark of this Company in the Philippines and other countries. Other brands featured on this website are trademarked by its brand owners. They are in no way owned or related to PickleBall PH.

General

Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or any Agreement or any part thereof, or the right thereafter to enforce every provision.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

These terms and conditions form part of the Agreement between the Client and PickleBall PH. Your access to this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to, and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein.

Children

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

Privacy Questions

If you have any questions or concerns about PickleBall PH Terms or data processing, please contact us by any of the methods:

By Phone: +63 908 873 2850

By Email: zephyre.group@gmail.com

Terms and conditions when purchasing from our website:

Creating an Order

Please make sure that you are careful and accurate in choosing sizes or colors on purchases as we will only follow what you choose online. If a wrong size or color was chosen, shipping costs of the product for return to us and shipping of the replacement product to you will be to the account of the buyer. We will bill you for this separately and will ship once payment is confirmed.

Payment

Cash is accepted when the transaction is made through bank deposit as an option in the check-out portion of the purchase. As perusing PickleBall PH online shopping, most credit/debit cards are all acceptable methods of payment. Our Terms are payment in full before we can ship the goods. All goods remain the property of the Company until paid for in full. Transactions cannot be canceled or terminated once payment is made.

We do not collect or store credit card or PayPal information on our website at any point.

Technical Issues: Incorrect Pricing and Stock Availability.

There may be instances where the stated price or quantity of an item is incorrect due to technical issues or unforeseen circumstances. We reserve the right to correct the pricing online, validate the pricing applied to your order, and/or cancel the order if there is no stock available. We’ll send you an email about the price discrepancy via email or contact you via phone call to alert you of this kind of situation. At this point, we shall give you the option to cancel or to proceed with the order based on the updated pricing and/or stock availability.

Receiving an order

Carefully inspect that all of your orders is complete and in good order. If you suspect something is damaged, please take photos of the condition it came in and send them to us by email. Notify us within 2 days of the receipt of shipment. Keep all packaging materials, cards, manuals, and accessories for verification. More detailed photos will help. DO NOT THROW ANY PORTION OF THE PACKAGING OR HOW IT WAS PACKED.

Insurance is provided when we ship our orders locally using tried and tested courier facilities such as LBC Express. In the event of any claims due to a damaged shipment, please notify us about it immediately and we will assist in your application for a claim from the courier service. Insurance claims for shipments must be directed to the courier. Our role is to assist you where we can assure you that you get the utmost help.

Freight Cost

We have chosen the most reliable courier service in the country where the best possible freight costs are achieved while retaining the speedy quality of service. When indicated, we also offer free shipping for purchases made with various combinations of our products or minimum value purchase value that will allow us to ship for free to you.

Considering that the Philippines has an estimated 7,100 islands, we cannot guarantee delivery in a specific number of days as transportation in far-off or more exotic locations may be difficult. From experience, the courier will choose the nearest branch where you may physically claim the package yourself. We are not liable for any loss in money, time, or profits in the event this happens or when shipments are delayed that may have been caused by cancellation/delay of transport in your location or simply acts of God which we don’t have control over.

Force Majeure

PickleBall PH shall not be liable to the other party or customer for any failure to perform any obligation under any agreement or inconvenience, loss of money, or similar but not limited to, which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, an act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the delay of delivery or fulfillment of an order.