Warranty Policy

Reload Limited Warranty Reload warrants all paddles to be free from major defects in workmanship and materials when used for the intended purpose under normal use and conditions for a period of 6 months from the date of receipt. Core deformation (Disbonding, delamination, core crushing) is a special case of defect and is covered for the lifetime of the paddle, when used for its intended purpose and under normal use. Warranty is non-transferable and only valid for the original purchaser. Proof of purchase is required (bank & credit card statements can be used). All paddles are inspected by Reload prior to shipping to customers.  Any reported factory defects on arrival must be presented to Reload with photographic evidence prior to use - in line with the return policy (including handle plastic wrap still on handle) Reload may exercise the right to determine whether a paddle is covered by warranty and whether to replace it. Warranty does not apply to replacement paddles.  Paddles purchased from authorized retail partners must have receipt and proof of purchase with purchase date.  What is not covered by the warranty?  Normal wear and tear, abuse and negligence. This includes the grip and edge guard and face and core materials. Normal wear and tear of Reload sheets. Reload sheets are designed as consumables - and are generally not covered by warranty.  Use of paddle in temperatures below 40°F or 5°C. Any modifications made to the paddle after purchasing. Fading of graphics and wear and tear of face materials. Hitting objects (other than pickleballs) such as the ground or other paddles or tennis balls.  Rattling that does not impact performance. Use in commercial applications or rentals. Paddles sold as demos and second grade blemished paddles. Not being the original purchaser. Buying from a non-authorized Reload dealer. Paddles won as prizes, competitions or giveaways Paddles purchased outside of the Reload website, with no proof of purchase from an authorized retail partner.  Reload is not liable for loss of use of the product, or other consequential or incidental costs, expenses, or damages incurred by the customer.

Titan Warranty Policy Each Titan ball machine is assembled with strict quality control checks at each step of the process, testing each part for durability and dependability.  Titan warrants that each new ball machine purchased will be free from defects in material and workmanship for 2 years from the date of purchase. Batteries purchased directly from Titan have a 6 month warranty from the date of purchase. Customers outside the US may want to order a battery from a local vendor to get a local warranty. All machines ordered from us will receive a full 2 year warranty from the date of purchase with evidence from the order receipt.   Commercial / Club use is warranted for only 1 year. Any part of the ball machine, which proves to be defective in material or workmanship within the 2 year warranty period will be repaired or replaced with a new or functionally operative part. This warranty is available to the original customer only. Proof of purchase is required to be provided as purchase evidence.  Machine Maintenance and Repairs Most problems can quickly be resolved with a phone call or email. Please contact us for fast 7/24 hour service. Email communication is preferred as it will get all team members linked for quick response. If a warranty repair is a simple part replacement, we will send you the new part and provide technical support for installation. If you would like us to install the part, or if the problem is more extensive, you will need to pay the shipping to return the item to us. We will cover repairs and domestic return shipping. Warranty Exclusions This warranty does not cover the following conditions:1. Damage resulting from misuse, neglect, alteration, accidents, tampering, abuse, fire, war, insurrection, civil disorder, flood, acts of God or any other casualty.2. Failure of the customer to properly follow operating instructions provided by us with all machines.3. Damage caused by use on circuits or voltages other than as indicated in the user manual.4. Black service wheels which are with 6 month warranty coverage.5. Commercial use such rentals or club use is only warranted for 1 year.